Marketing is part of running any successful business – any business that is not actively marketing their brand is losing out on both sales and customer retention. On one hand, marketing raises awareness so that locals think of your dealership…
Decades ago, Amazon started as an online bookstore and has since grown into a giant that reshapes how we shop. Log onto the site today, and you’ll find literally anything, from clothes to toys to cleaning products – and even cars. Customers are…
Dealerships have always relied on customer retention by making strong positive impressions with each vehicle buyer. Even if a customer’s next purchase is years in the future, loyalty brings them back when it’s time for a new ride and inspires referrals….
One of the best ways that dealerships can meet their financial goals is to maintain a well-established F&I department. F&I processes are critical to profitability, and most dealerships typically have room to improve the processes they use…
Consumers today live in a data-driven world that remembers everything we do online. From search engines to social media, systems are in place to learn about customer preferences, wants, and needs. While this information is useful to any company or marketer, it’s particularly useful for automotive, powersports, and RV dealerships who want to generate…
When it’s time for a driver to purchase a new vehicle, the question arises as to whether a new or used vehicle is the best choice. Newer cars have the latest technology at a higher price, but that top dollar depreciates quickly. Used cars are less expensive but have slightly older features and more miles ..
In the three years since the pandemic, businesses have learned to adapt to deliver positive customer experiences. Dealerships are no exception, having faced struggles related to closed showrooms and limited in-person interactions. Dealerships must learn to use omnichannel marketing to increase vehicle sales, generate F&I revenue, and grow customer loyalty and retention.
The process of purchasing a vehicle was once to be a major event that involved a specific sales pattern. A customer would go to a dealership, test drive a few vehicles, and repeat until they found a dealership and vehicle they preferred. Today, all of that has been traded in for the ease and simplicity of online vehicle browsing and purchasing.
Although the Finance and Insurance (F&I) department is traditionally focused on vehicle sales, it also holds massive potential for increasing service drive revenue. This is specifically beneficial for automotive dealerships that desire to diversify their income streams and build lasting customer loyalty. Aa strategic approach can turn the F&I department into a powerful tool that drives repeat service drive business for long-term dealership success.
There’s no industry that is foolproof against customer complaints, and the excitement, stress, and high emotion of purchasing a high-value item such as a vehicle often leads to stresses for customers that may lead to them complaining in person or even online. In 2023, an average of 10% of a new dealership’s reviews were negative.
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