Frequently Asked Questions
We want to answer any questions you may have! Please see answers to many common questions below. If you don’t see the answer to your question or need more help, please contact us using the form at the bottom of this page.
General Questions
Q: What is the difference between a Vehicle Service Contract and my Vehicle Insurance?
A: This is a very common question! Please click here to read about the differences in coverage and how you may be affected in the case of a mechanical breakdown.
Q: How can I request a copy of my contract?
There are several ways to get a copy of your contract. You can click here to request a copy of your contract to be mailed or emailed to you. You will need to fill out all the information on the form to ensure that it is delivered to the right address or email.
Mailed contracts may take approximately 10 days to arrive depending on your location and local post office.
Our Customer Service team can also send you your policy in PDF format to your e-mail. This is the fastest way to receive your contract. If you request your contract and don’t see it within 48 hours, please check your junk or spam folders of your e-mail, in case it’s been misrouted. If you do not receive an emailed copy after you’ve requested it, please contact us here.
Claims Assistance Questions
Q: How do I start a claim?
A: After the vehicle issue(s) have been diagnosed by an ASE-certified technician (preferably through your selling dealership), request that they contact the claims administrator before they begin work on your car. The claims administrator is listed in your contract and is also on the convenient cards that came with your policy. If you’re unsure of whom to call or don’t have ready access to your information, please contact Customer Service to assist. You can also click here to find the list of administrators we work with and click on the corresponding logo to visit their claims website.
Q: How can I get an update on my active claim?
A: Our Customer Service department won’t have the most up-to-date information on your active claim. To get an update on an existing claim, please contact your claims administrator. They have their own Customer Service division to assist you. You can click here to find the list of administrators we work with and click on the corresponding logo to visit their claims website.
Payment Questions
Q: How can I make a payment?
A: There are several ways to make your payment:
- You can access the billing website, available on your paper billing statement. If you have any questions regarding navigating your billing website, please contact your billing agency.
- Your billing agency or Customer Service may take a payment by phone using either a checking/savings account, credit card or debit card.
- If your billing agency allows bills to be mailed out, you may pay them by check by mail. We do recommend utilizing autopay to avoid mailing issues or other unforeseen circumstances, but you may contact your billing agency if you are interested in this option.
Q: If I’m not able to make a payment on my due date, what can I do to make sure my policy remains active?
A: The best thing to do is to contact customer service as soon as you realize this may become an issue. The sooner our team is contacted, the more options we may be able to offer to assist you with any payment delays or issues.
Cancellation Questions
Q: How do I cancel my contract?
A: Please contact our customer service team at 888.485.4337 to cancel your contract.
