CAN-SPAM
Our email marketing adheres to the six components required by the CAN-SPAM rule.
Our In-House Call Center Team
The sales team at Automotive Product Consultants is crucial to our business, driving revenue and fostering customer relationships. This team is made up of individuals with diverse skills and roles who play a pivotal role in the success of our company.
Licensed sales professionals, driven by performance-based compensation, make up our in-house sales team. Our team members are required to hold insurance licenses as part of our 50-state telemarketing compliance model.
Our representatives make decisions that optimize customer service and retention, profitability, and compliance. Sales representatives undergo a rigorous training program and certification process to ensure customer satisfaction and provide an ideal customer experience. Each representative completes brand training and absorbs the culture to provide a “connected” customer experience.
Quality Assurance
We ensure that our sales processes meet customer expectations through quality assurance (QA). The call center team goes through a QA review process designed to resolve potential customer issues and maintain consistent quality. In addition, our teams identify potential issues early, reduce errors, and enhance overall efficiency. This not only leads to higher customer satisfaction, but also strengthens our reputation for reliability and excellence.
The QA team is responsible for monitoring and scoring calls, plus providing structured training and compliance monitoring to ensure sales performance. Consequently, our Quality Assurance team is an integral part of the sales process.
The APC Sales Team vs. Generic Third-Party Call Centers
- APC Dedicated Vehicle Service Contract Sales Center
- Licensed Sales and Customer Service Representatives
- Seasoned (avg. tenure 6.7 years)
- Sales, Product and Brand Training
- Guided Discovery Sales Process
- Proven Follow-Up Procedures
- Performance based compensation plans
- Brand trained & seasoned sales reps maximize margin per sale
- Mandatory compliance training & certification for all reps
- Sales reps have private phone lines to maintain a 1-on-1 customer relationship
- APC Sales Reps represent your dealership on the phone as if it’s their own customer
- Generic Third-Party Marketing Call Center
- Unlicensed Sales Representatives
- High Turnover Rates
- Script Trained Only
- Takes easy, low retail sales approach
- One call sales mentality, no dedicated follow-up
- Paid hourly with spiffs
- Sales order taking mentality produces lower margins
- Non-compliant vernacular used
- Customers always end up in a queue
- Third-party marketers lure customers away from your dealership’s F&I department to sell them subpar coverage
Sales Team Licensing and Compliance
Automotive Product Consultants is the industry leader in vehicle service contract and marketing compliance. Our sales team members are required to hold licenses in property & casualty insurance, telemarketing, and vehicle service contract sales, depending on their role. Finally, we also follow a very detailed compliance model for inbound call activities, outbound call activities, and all types of direct mail and email marketing.
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