The CAN-SPAM rule requires six components for emails to be compliant, and our email marketing follows these requirements
Our In-House Sales Center Team
The sales team at Automotive Product Consultants is a crucial component of our business, responsible for driving revenue and fostering customer relationships. This team is made up of individuals with diverse skills and roles who play a pivotal role in the success of our company.
Our in-house sales team members are licensed sales professionals driven by performance-based compensation and are required to be insurance licensed as part of our 50-state telemarketing compliance model.
Our representatives are trained to make the best decisions for customer service and retention, profitability, and compliance. To ensure satisfaction and an ideal customer experience, sales representatives undergo a rigorous training program and certification process.
The sales team review process includes scoring live and recorded calls – employing structured training to maintain and accelerate the individual salesperson’s performance while monitoring compliance.
Each representative also completes brand training and culture absorption to ensure a “connected” customer experience.
The APC Sales Team vs. Generic Third-Party Call Centers
- APC Dedicated Vehicle Service Contract Sales Center
- Licensed Sales and Customer Service Representatives
- Seasoned (avg. tenure 6.7 years)
- Sales, Product and Brand Training
- Guided Discovery Sales Process
- Proven Follow-Up Procedures
- Performance based compensation plans
- Brand trained & seasoned sales reps maximize margin per sale
- Mandatory compliance training & certification for all reps
- Sales reps have private phone lines to maintain a 1-on-1 customer relationship
- APC Sales Reps represent your dealership on the phone as if it’s their own customer
- Generic Third-Party Marketing Call Center
- Unlicensed Sales Representatives
- High Turnover Rates
- Script Trained Only
- Takes easy, low retail sales approach
- One call sales mentality, no dedicated follow-up
- Paid hourly with spiffs
- Sales order taking mentality produces lower margins
- Non-compliant vernacular used
- Customers always end up in a queue
- Third-party marketers lure customers away from your dealership’s F&I department to sell them subpar coverage
Sales Team Licensing and Compliance
Automotive Product Consultants is the industry leader in vehicle service contract and marketing compliance. Our sales team members are required to hold licenses in property & casualty insurance, telemarketing, and vehicle service contract sales, depending on their role. We also follow a very detailed compliance model for inbound call activities, outbound call activities, and all types of direct mail and email marketing.