Frequently Asked Questions

Q: What is the difference between a Vehicle Service Contract and my Vehicle Insurance?

A: This is a very common question! Please click here to read about coverage differences and how you may be affected during a mechanical breakdown.

Q: How can I request a copy of my contract?

There are several ways to get a copy of your contract. You can click here to request a copy of your contract to be mailed or emailed to you. You must fill out the entire form to ensure that it is delivered to the right address or email.

Mailed contracts may take approximately 10 days to arrive depending on your location and local post office.

Our Customer Service team can also send you your policy in PDF format to your e-mail. This is the fastest way to receive your contract. If you request your contract and don’t see it within 48 hours, please check your junk or spam folders. If you do not receive an emailed copy after you’ve requested it, please contact us here.

Q: How do I start a claim?

A: Have the vehicle issue(s) diagnosed by an ASE-certified technician (preferably through your selling dealership). Then request that they contact the claims administrator before beginning work on your car. The claims administrator is listed in your contract and on the cards that came with your policy. If you’re unsure of whom to call or don’t have access to your information, please contact Customer Service to assist. You can also click here to find the list of administrators we work with and click on the corresponding logo to visit their claims website.

Q: Where can I get an update on my active claim?

A: Our Customer Service department does not have the most up-to-date information on your active claim. To get an update on an existing claim, please contact your claims administrator. They have their own Customer Service division to assist you. You can click here to find the list of administrators we work with and click on the corresponding logo to visit their claims website.