Superior Customer Care and Service
Superior customer care and service is the backbone of our business. Our team works to understand and meet the needs of our customers promptly and effectively. This involves a combination of responsiveness, empathy, and expertise. Our customers have many provider choices, and our team is here to give the best experience and resolutions possible.
Customer Care Team Priorities
Responsiveness
Customers expect timely responses to their inquiries, whether they reach out via phone or email. Our fast and efficient resolution of issues satisfies our customers and demonstrates our company’s commitment to their needs. Our agents respond to customers as quickly as possible.
Empathy & Understanding
Our customer care team listens to customers, showing genuine concern for their issues. This emotional connection can turn a negative experience into a positive one. Training staff to be empathetic and patient, even in challenging situations, ensures that our customers feel heard and respected.
Expert Knowledge
Our agents meet customer needs by being knowledgeable and providing accurate information and solutions. Continuous training and access to up-to-date resources enable our customer care team is informed and proficient, so that our customer have the best experience possible.
Customer Care and Service Solutions
Please see options for easy access to information, contact updates, and more below. If you have any questions or are unable to find what you are looking for, please contact us using the form below.
Benefits of a VSC
Learn more about vehicle service contract benefits and the difference in VSC and insurance coverage
Request My Documents
Request a copy of my contract to be mailed or emailed to me
Update Contact Information
Update my customer contact information for billing and communications
Schedule an Inspection
Schedule an inspection for your vehicle to determine eligibility
Claims Assistance
Easy access to your contract administrator and claims information
Frequently Asked Questions
Learn more about our customer care team and company policies
Customer Loyalty Programs
Superior customer care and service is the backbone of our business. Our team works to understand and meet the needs of our customers promptly and effectively. This involves a combination of responsiveness, empathy, and expertise. We know that our customers have a multitude of choices at their fingertips, and our team is here to give the best experience and resolutions possible.
Customer Referral Progam
As a customer who understands the value of having your vehicle protected, we would like to give you the opportunity to help a friend and/or family member and earn gas money. Pass the word on to a friend or family member about us. When they call and purchase a vehicle service contract, mention your name, and when they make their first monthly payment, we will send you a gas card worth $50!
Ask your sales agent for more information.
Customer Review Progam
Our team works hard to provide to the best level of customer care and service for every customer who needs our assistance. If you feel that our team has helped you with your request, we would appreciate you leaving a positive Google review for our company, listed here. When you have published the review, fill out this form with your contact information and we will send you a $25 Amazon gift card!
Ask your customer service agent for more information.
