Download: Service Retention: The Key to Future Profitability

The age-old saying, “Sales sell them, but service keeps them,” has never been more relevant or crucial than today. Are you utilizing your service drive to retain customers long-term?

Download this APC Whitepaper to learn more about:

• The role that service retention plays in all parts of a dealership
• The three pillars of service retention and why they matter
• Addressing customer service issues and your competitors

Jeff has over forty years of experience in automotive dealerships, including parts driver, general manager, and ultimately a Dealer Principal for over thirty years. Jeff is now Divisional Vice President of the Eastern territories at Automotive Product Consultants.